8. Warranty

8.1 Fowlers Vacola warrants that your Product, if a non-food Product, will be free from defects in materials or workmanship, under normal home use, for a period of one year from the date of purchase (warranty period) unless the defect is caused by accident, misuse, negligence (including tampering), abuse, damage in transit, or use for commercial purposes.  This warranty does not cover damage incurred due to servicing at a servicing centre not approved by Fowlers Vacola or damage caused by anything other than a manufacturing defect.  This warranty excludes any relief for incidental or consequential damages.  If you require further information about your warranty, please call Fowlers Vacola Customer Service on (03) 9329 7799. 

8.2 Should a defect appear in your Product within the warranty period, we will repair it or replace it at our option. 

8.3 To entitle you to claim the warranty you must:

(a) Call Fowlers Vacola Customer Service on (03) 9329 7799 and tell us about your problem.  

(b) If we instruct you to send us all or part of the Product for repair or replacement, pack it carefully in the original carton (if possible) to prevent damage.  Any damage caused sending the product is not covered by the warranty.

(c) Print your name and address on the carton/packaging.

(d) Write a letter to us explaining the problem.  Include the following: your name, address and a copy of the original tax invoice as proof of purchase.

(e) Attach the sealed envelope containing the letter to the carton/packaging.  Insure the carton/package for the value of the product and send prepaid to:

Fowlers Vacola Australia Pty Ltd

23-25 Racecourse Road

North Melbourne

Victoria 3051


(f) If the Product is defective within the warranty period we will honour our warranty by repairing or replacing the Product at our option.

8.4 Fowlers Vacola will not be liable for any expenses associated with a warranty claim.

8.5 In order to assist handling of your warranty and to facilitate verification of the date of purchase, we recommend that you complete and return to us the warranty registration card enclosed with the Product.

8.6 The benefits provided to you by this warranty are in addition to other rights and remedies available to you under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8.7 Without excluding, restricting or modifying the rights and remedies to which you may be entitled to pursuant to this clause 8 and the Australian Consumer Law:

(a) you acknowledge that the Website and its contents are provided on an “as is” basis and we do not make any warranty or representation as to its accuracy or reliability or as to the suitability of the Website or a Product for any purpose;

(b) Fowlers Vacola excludes to the fullest extent possible under Law, all other implied terms and warranties whether statutory or otherwise, relating to the Website or the subject matter of these Terms and Conditions; and

(c) Fowlers Vacola will not be liable to you for indirect and consequential loss arising from or connected to these Terms and Conditions in contract, tort, under any statute or otherwise.

8.8 Our liability to you for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent that you cause or contribute to the loss or damage.